★REFUND POLICY★
Every Art with Cho order is carefully packed before shipping. Please review the policy below before placing your order.
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⭐ CANCELLATIONS & REFUNDS
Orders may only be cancelled or refunded before they have been shipped.
Once an order has been shipped or dropped off with the postal service, it is non-refundable and cannot be cancelled.
Please contact Art with Cho as soon as possible if you need to request a cancellation.
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⭐ DAMAGED OR INCORRECT ITEMS
If your order arrives damaged, defective, or incorrect, please contact Art with Cho within 7 days of delivery.
Please include:
✦ Your order number
✦ A clear photo of the item
✦ A brief description of the issue
A replacement or appropriate solution will be provided after the issue has been reviewed.
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⭐ LOST OR DELAYED LETTERMAIL
Many paper goods, including stickers, bookmarks, and greeting cards, are shipped using untracked lettermail to keep shipping costs affordable.
Because lettermail does not include tracking, Art with Cho cannot provide tracking updates or an exact delivery date after the order has been mailed.
Please allow the full estimated delivery window before contacting Art with Cho:
✦ Canada: 5 business days–3 weeks
✦ United States: 10 business days–6 weeks
✦ International: 2–8 weeks
Postal delays are outside of Art with Cho’s control. If your order has not arrived after the full delivery window, please contact me and I will work with you to find a solution.
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⭐ NON-RETURNABLE ITEMS
Returns or refunds are not accepted for:
✦ Change of mind
✦ Incorrect or incomplete address provided by the customer
✦ Minor colour differences between screens and the physical product
✦ Minor variations that may occur with handmade or hand-finished products
✦ Orders that have already been shipped or delivered
Please review your shipping address and order details carefully before completing your purchase.
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⭐ QUESTIONS OR ORDER ISSUES?
If you have a problem with your order, please contact Art with Cho and include your order number and details about the issue.
Email: artwithcho@gmail.com
I’ll be happy to review the issue and help find an appropriate solution. ♡
