โ SHIPPING POLICYโ
Welcome to the shipping page for Art with Cho. All orders are packed with care and shipped from London, Ontario Canada. Processing times may vary depending on current order volume and shop updates, normally 2-5 business days.
Canada ๐จ๐ฆ
Orders within Canada are typically shipped using standard lettermail or parcel services depending on the size of the order. Flat paper items such as stickers, bookmarks, and greeting cards may ship as lettermail to keep shipping affordable.
Estimated delivery times may range from 5 business days to 3 weeks depending on province, season, and postal traffic.
USA ๐บ๐ธ
Selected items are available to the United States. Paper goods such as stickers, greeting cards, and lightweight stationery are commonly available.
Due to changing tariff rules, customs requirements, and import costs, some items such as acrylic keychains, pins, or bulkier parcel products may be unavailable.
USA orders may ship by lettermail or parcel depending on the item ordered, only CUSMA approved items.
Estimated delivery times may range from 10 business days to 6 weeks depending on your country's postal service.
International ๐
Many countries worldwide are available for shipping except Middle East and European Union, as of December 2024, the GPSR law came into effect for EU and because of it, we don't ship to EU at this time.
International delivery times vary greatly by country and customs processing. Please allow 2-8 weeks delivery.
Customs, VAT & Import Fees
Taxes, VAT, customs duties, brokerage fees, or import charges are not collected at checkout. Any charges requested by your countryโs customs authority or delivery carrier are the buyerโs responsibility if applicable.
Important Notes
Delivery estimates are not guaranteed and may be affected by customs delays, weather, holidays, or postal backlogs. If you have any questions about shipping to your location, feel free to contact Art with Cho before ordering.
โ REFUND POLICYโ
Return & Refund Policy โ Art with Cho
At Art with Cho, every item is thoughtfully hand-illustrated and carefully packaged. Due to the handmade nature of our products, we have a limited return policy.
Refunds & Cancellations
๐ธ๏ธOrders can only be cancelled or refunded if they have not yet been shipped.
๐ธ๏ธOnce your order has been shipped, it is non-refundable and non-returnable.
๐ธ๏ธReplacement will be sent for damaged or incorrect Items.
Please inspect your order upon arrival. If you receive:
๐น๏ธA damaged item
๐น๏ธA defective product
๐น๏ธThe wrong item
Please contact us within 7 days of delivery with:
๐น๏ธYour order number
๐น๏ธA photo of the issue
๐น๏ธWe will gladly send a replacement or resolve the issue.
Lost Mail (Lettermail โ No Tracking)
Most paper items (stickers, bookmarks, cards) are shipped via Canada Post lettermail without tracking to keep shipping costs low.
Because of this:
We are not responsible for delays caused by postal services
If your mail is lost after a reasonable waiting period, please reach out and we will do our best to help, including offering a replacement when possible
Estimated delivery times:
๐ธ๏ธCanada: 5โ15 business days
๐ธ๏ธUSA: 7โ30 business days
๐ธ๏ธInternational: 10โ40+ business days
Non-Returnable Items
We do not accept returns for:
๐ธ๏ธChange of mind
๐ธ๏ธIncorrect address provided by the customer
๐ธ๏ธMinor variations (color, cut, or handmade imperfections)
Contact Us
If you have any concerns about your order, feel free to reach out:
๐ง artwithcho@gmail.com